Please follow these steps:

1. Restart PC
2. Ensure you’re using the administrator account on your computer
3. PC – ensure you’re downloading to a location that allows write access (eg. program files on your C drive may not allow it)
4. Mac – Ensure the download location has write permissions. For example, your administrator account may only have Read permissions set in the Library > Audio > Plug-Ins folder

This hasn’t fixed the issue

Please install the latest version of Pulse from https://www.pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app.

This hasn’t fixed the issue

Please install the latest version of Pulse from https://www.pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app.

This hasn’t fixed the issue

Pulse uses the Amazon S3 and Stackpath network for the fastest download speeds available. If you are experiencing slow download speeds, there is nothing happening on Pulse’s side. Please try these steps:

1. Use a wired instead of wireless connection
2. Disable your firewall
3. Contact your ISP and ask if they slow Amazon S3 or Stackpath downloads

This hasn’t fixed the issue

Your Pulse key will either be found in your order confirmation email from the company you purchased from, or you will receive a direct email from Pulse with your key. If you haven’t received any email please try:

1. Check your spam folder
2. Contact the company you purchased your product from

This hasn’t fixed the issue

There are two types of Kontakt Libraries, Kontakt Player and Kontakt full version libraries.

1. Kontakt Full Version library: Click on the “files” tab in Kontakt and browse to your library location
2. Kontakt Player library: Add the product via Native Access then load it via the “Library” tab in Kontakt

This hasn’t fixed the issue

Please contact the company you purchased your product from and they will reset your download limit

This hasn’t fixed the issue

You are using Kontakt Player instead of Kontakt full version. Purchase the full version of Kontakt and load your library using that instead or contact the company you purchased from for more information.

This hasn’t fixed the issue

Please follow these steps:

1. Ensure you’re copying and pasting the key from your email / account
2. Contact the company you purchased your product from for further help

This hasn’t fixed the issue

Please contact the company you purchased your product from and they will arrange this

1. Ensure you’re copying and pasting the key from your email / account
2. Contact the company you purchased your product from for further help

This hasn’t fixed the issue

Please install the latest version of Pulse from https://www.pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app.

This hasn’t fixed the issue

Please install the latest version of Pulse from https://www.pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app.

This hasn’t fixed the issue

Please re-size your browser to see the download links.

This hasn’t fixed the issue

Once you have moved your product files to another location, please open Pulse, click on the product image and select “Re-locate” to reconnect Pulse to your product files

This hasn’t fixed the issue

Your Pulse account is completely separate to accounts on other websites so you need to create a new Pulse account to login to the app. This account can be used just for Pulse and all of your Pulse products from multiple companies will be available in there.

This hasn’t fixed the issue

You may not remember creating your account or your account may have been automatically created by the company who sold you the software. Please click on “Reset Password” to generate a new password and then login

This hasn’t fixed the issue

You need an internet connect to download your products. Therefore you can download your products to one computer, then copy the files and move them to another computer after they have been installed.

This hasn’t fixed the issue