Please ensure you are using the latest version of Pulse as that will resolve any issue you are experiencing. You can download the latest version from our homepage.
Please follow these steps:
This hasn’t fixed the issue
Please install the latest version of Pulse from https://pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app.
Pulse uses the Amazon S3 and Stackpath network for the fastest download speeds available. If you are experiencing slow download speeds, there is nothing happening on Pulse’s side. Please try these steps:
Your Pulse key will either be found in your order confirmation email from the company you purchased from, or you will receive a direct email from Pulse with your key. If you haven’t received any email please try:
There are two types of Kontakt Libraries, Kontakt Player and Kontakt full version libraries.
Please contact the company you purchased your product from and they will reset your download limit
You are using Kontakt Player instead of Kontakt full version. Purchase the full version of Kontakt and load your library using that instead or contact the company you purchased from for more information
Please contact the company you purchased your product from and they will arrange this
Please install the latest version of Pulse from https://pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app
Please re-size your browser to see the download links.
Once you have moved your product files to another location, please open Pulse, click on the product image and select “Re-locate” to reconnect Pulse to your product files
Your Pulse account is completely separate to accounts on other websites so you need to create a new Pulse account to login to the app. This account can be used just for Pulse and all of your Pulse products from multiple companies will be available in there
You may not remember creating your account or your account may have been automatically created by the company who sold you the software. Please click on “Reset Password” to generate a new password and then login
You need an internet connect to download your products. Therefore you can download your products to one computer, then copy the files and move them to another computer after they have been installed
Please try to change the hard drive you are installing to. Some hard drives limit the write speed so downloads can be slowed down due to this. For example, try using an internal instead of external hard drive
It’s not possible to change your Pulse email address. However, you can create a new Pulse account and ask the company you purchased your product(s) from to migrate your Pulse keys to your new account
If you try to install files to the Desktop, Downloads or Program Files directory, Pulse will show this message. This is simply a warning that its not a good idea to install here in case you accidentally delete your files at some point in the future. You can continue to install to this location or you can select another directory instead
Please download Pulse from our website, then once installed the login screen will give you an option to create an account
Your firewall is blocking the Pulse connection. Please disable your firewall and try again
Your antivirus and/or firewall is blocking Pulse. Please add pulse.exe
(C:\Users\user\AppData\Local\Programs\pulse\Pulse.exe) to your “ignore” list:
ESET Internet Security:
Open ESET and go to Setup -> Advanced setup -> SSL/TLS -> List of SSL/TLS filtered applications -> Edit: Pulse exe
(C:\Users\user\AppData\Local\Programs\pulse\Pulse.exe) should be “mark as Ignore”