Please select…How do I create a Pulse account?My download is not startingPulse says "Download already cancelled" When I open the app, it says "Error installing dependencies"My downloads are slowWhere do I find my key to use in Pulse?How do i load my library in Kontakt?Pulse says "Download Limit Exceeded"Kontakt is loading my library in demo mode Pulse says "redemption key not found"I want to move my product to another email addressThis software needs to be updated. Contact the developer for more information.Firebase ID Token has ExpiredI can't see the download links for PulseHow do I move my products to another locationPulse does not recognise my email address when trying to loginPulse says I already have an account / email already existsHow can I download products to an offline computer?My downloads are slowI want to change my email addressPulse says "we do not suggest installing files to this location"Unable to get local issuer certificate urlPulse says "Connection is blocked. Please check your ISP or firewall settings."Other

Please follow these steps:

1. Restart PC

2. Ensure you’re using the administrator account on your computer

3. PC – ensure you’re downloading to a location that allows write access (eg. program files on your C drive may not allow it)

4. Mac – Ensure the download location has write permissions. For example, your administrator account may only have Read permissions set in the Library > Audio > Plug-Ins folder

This hasn’t fixed the issue

Please install the latest version of Pulse from https://pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app.

This hasn’t fixed the issue

Please install the latest version of Pulse from https://pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app.

This hasn’t fixed the issue

Pulse uses the Amazon S3 and Stackpath network for the fastest download speeds available. If you are experiencing slow download speeds, there is nothing happening on Pulse’s side. Please try these steps:

1. Use a wired instead of wireless connection

2. Disable your firewall

3. Contact your ISP and ask if they slow Amazon S3 or Stackpath downloads

This hasn’t fixed the issue

Your Pulse key will either be found in your order confirmation email from the company you purchased from, or you will receive a direct email from Pulse with your key. If you haven’t received any email please try:

1. Check your spam folder

2. Contact the company you purchased your product from

This hasn’t fixed the issue

There are two types of Kontakt Libraries, Kontakt Player and Kontakt full version libraries.

1. Kontakt Full Version library: Click on the “files” tab in Kontakt and browse to your library location

2. Kontakt Player library: Add the product via Native Access then load it via the “Library” tab in Kontakt

This hasn’t fixed the issue

Please contact the company you purchased your product from and they will reset your download limit

This hasn’t fixed the issue

You are using Kontakt Player instead of Kontakt full version. Purchase the full version of Kontakt and load your library using that instead or contact the company you purchased from for more information

This hasn’t fixed the issue

Please follow these steps:

1. Ensure you’re copying and pasting the key from your email / account

2. Contact the company you purchased your product from for further help

This hasn’t fixed the issue

Please contact the company you purchased your product from and they will arrange this

1. Ensure you’re copying and pasting the key from your email / account

2. Contact the company you purchased your product from for further help

This hasn’t fixed the issue

Please install the latest version of Pulse from https://pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app

This hasn’t fixed the issue

Please install the latest version of Pulse from https://pulsedownloader.com and this will resolve your issue as you are currently using a very old version of the app

This hasn’t fixed the issue

Please re-size your browser to see the download links.

This hasn’t fixed the issue

Once you have moved your product files to another location, please open Pulse, click on the product image and select “Re-locate” to reconnect Pulse to your product files

This hasn’t fixed the issue

Your Pulse account is completely separate to accounts on other websites so you need to create a new Pulse account to login to the app. This account can be used just for Pulse and all of your Pulse products from multiple companies will be available in there

This hasn’t fixed the issue

You may not remember creating your account or your account may have been automatically created by the company who sold you the software. Please click on “Reset Password” to generate a new password and then login

This hasn’t fixed the issue

You need an internet connect to download your products. Therefore you can download your products to one computer, then copy the files and move them to another computer after they have been installed

This hasn’t fixed the issue

Please try to change the hard drive you are installing to. Some hard drives limit the write speed so downloads can be slowed down due to this. For example, try using an internal instead of external hard drive

This hasn’t fixed the issue

It’s not possible to change your Pulse email address. However, you can create a new Pulse account and ask the company you purchased your product(s) from to migrate your Pulse keys to your new account

This hasn’t fixed the issue

If you try to install files to the Desktop, Downloads or Program Files directory, Pulse will show this message. This is simply a warning that its not a good idea to install here in case you accidentally delete your files at some point in the future. You can continue to install to this location or you can select another directory instead

This hasn’t fixed the issue

Please download Pulse from our website, then once installed the login screen will give you an option to create an account

This hasn’t fixed the issue

Your firewall is blocking the Pulse connection. Please disable your firewall and try again

This hasn’t fixed the issue

Your antivirus and/or firewall is blocking Pulse. Please add pulse.exe

(C:\Users\user\AppData\Local\Programs\pulse\Pulse.exe) to your “ignore” list:

ESET Internet Security:

Open ESET and go to Setup -> Advanced setup -> SSL/TLS -> List of SSL/TLS filtered applications -> Edit: Pulse exe

(C:\Users\user\AppData\Local\Programs\pulse\Pulse.exe) should be “mark as Ignore”

This hasn’t fixed the issue