Please follow these steps:

1. Restart PC
2. Ensure you’re using the administrator account on your computer
3. PC – ensure you’re downloading to a location that allows write access (eg. program files on your C drive may not allow it)
4. Mac – Ensure the download location has write permissions. For example, your administrator account may only have Read permissions set in the Library > Audio > Plug-Ins folder

This hasn’t fixed the issue

Please follow these steps:

1. Restart PC
2. Go to the original install directory of your product, find the temp .rar or .zip files, delete them and then try again

This hasn’t fixed the issue

Please follow these steps:

1. Close Pulse, then right click on the Pulse icon and click on “run as administrator” and try again
2. Ensure you’re using admin account on PC
3. Ensure your firewall isn’t blocking anything related to Pulse

This hasn’t fixed the issue

Pulse uses the Amazon S3 and Stackpath network for the fastest download speeds available. If you are experiencing slow download speeds, there is nothing happening on Pulse’s side. Please try these steps:

1. Use a wired instead of wireless connection
2. Disable your firewall
3. Contact your ISP and ask if they slow Amazon S3 or Stackpath downloads

This hasn’t fixed the issue

Your Pulse key will either be found in your order confirmation email from the company you purchased from, or you will receive a direct email from Pulse with your key. If you haven’t received any email please try:

1. Check your spam folder
2. Contact the company you purchased your product from

This hasn’t fixed the issue

There are two types of Kontakt Libraries, Kontakt Player and Kontakt full version libraries.

1. Kontakt Full Version library: Click on the “files” tab in Kontakt and browse to your library location
2. Kontakt Player library: Add the product via Native Access then load it via the “Library” tab in Kontakt

This hasn’t fixed the issue

Please contact the company you purchased your product from and they will reset your download limit

This hasn’t fixed the issue

You are using Kontakt Player instead of Kontakt full version. Purchase the full version of Kontakt and load your library using that instead or contact the company you purchased from for more information.

This hasn’t fixed the issue

Please follow these steps:

1. Ensure you’re copying and pasting the key from your email / account
2. Contact the company you purchased your product from for further help

This hasn’t fixed the issue

Please contact the company you purchased your product from and they will arrange this

1. Ensure you’re copying and pasting the key from your email / account
2. Contact the company you purchased your product from for further help

This hasn’t fixed the issue

Please follow these steps

1. Show the file in the Finder and open context menu by right clicking on the downloaded package.
2. Then select Open and a similar dialog will appear however there will be Open button available?

This hasn’t fixed the issue

Please download the latest version of Pulse from the website as this issue has been resolved.

This hasn’t fixed the issue